Expert Support at Your Service

Access our 24/7 support, serviced by a team that can guide you through any challenges you encounter alongside a comprehensive online support set up that includes self-paced training courses, error explanations, a range of guidance notes, customs entry examples and a CDS clinics, readily available at your fingertips. Our skilled team strive to give our clients prompt and accurate responses.

At Descartes + Thyme-IT, we pride ourselves on delivering high-quality applications on time and within budget. Our support services offer assistance for software implementation, updates, and troubleshooting. We understand the critical nature of your operations and work diligently to ensure minimal disruption. 

Important Announcement

Starting from July 16th, 2024, we are updating our customer support team contacts to better serve you

Click here for instructions and access to the new Service Centre Portal.

We are committed to providing seamless support and ensuring that all your inquiries are handled promptly and efficiently. Trust Descartes +Thyme-IT to keep your software running smoothly, so you can focus on what matters most – growing your business. 

Office: +353-1-2060010 / +44-161-7101890