Customs TAN Account Top-Up Service

Number: Ref: 46/2022

Subject: Customs TAN Account Top-Up Service 

Who should read: All those involved in importing goods into Ireland where they are using a Customs TAN Cash Account

Related Notification: None

Issued by: eCustoms Helpdesk

Issue Date: 22 November 2022

If you use a Cash TAN Account, please be aware that due to a scheduled upgrade of our internal
accounting systems, the top-up function will not be fully available over the next two weekends. You
need to ensure that you have sufficient funds in your Cash TAN account, in advance, to cover all
consignments being imported over these weekends to ensure that you do not encounter delays in the
release of your goods.

During the downtime of our internal systems, you will still have the ability to top up your Cash TAN
Account, but the monies will not transfer across into our live systems and so will not be available to
you to clear goods.

The downtimes are scheduled for:

  • 19:00 hrs on Friday 25 November until 08:00 hours on Monday 28 November
  • 19:00 hrs on Friday 2 December until 08.00 hours on Monday 5 December

Businesses should ensure that they have sufficient funds in their Cash accounts by close of business
on Friday 25th November and Friday 2nd December respectively